Building regulations

Building Standards Performance

Key Performance Indicators (KPIs)

Our Building Standards Team publishes three Key Performance Indicators on a monthly basis. These are measurements of key areas in delivering our service:

  • KPI 1 - Percentage of Building Standards applications where first technical response is issued within 20 working days of validation
  • KPI 2 - Percentage of Building Standards applications where first response is issued within 10 working days of receipt of completion certificate
  • KPI 3 - Percentage of Building Standards applications where building warrant is issued within 6 working days of receipt of competent plans

Key Performance Outcomes (KPOs)

Our Building Standards Team also submit quarterly and annual reporting to the Scottish Government Building Standards Division. Read a summary of the current submission :

Previous submissions can be found below:

The latest Annual Report can be found below:

Building Standards Customer Charter

The purpose of the building standards system is to protect the public interest by ensuring buildings are safe for people to occupy/use. The system sets out the essential minimum standards that are required to be met when building work or conversion of a building takes place in order to meet building regulations.

Read our Building Standards Customer Charter

National Customer Survey Platform to Support the Building Standards Verification Performance Framework 2022-23

In 2021, the Scottish Government commissioned Pye Tait Consulting to identify and propose a preferred model which the Scottish Government (Building Standards Division) could use to deliver the national customer survey for building standards.

Read the National Customer Survey Platform