Tenant participation

Rent consultation 2021/2022

Rent Consultation 2021

We would like to thank everyone who responded to our rent consultation. We would particularly like to thank those of you who also added comments. There were many well informed and well thought out comments, and we are in the process of working through these.

The consultation on proposed rent increases for 2021/2022 ran from 4 December until 21 December 2020. As a result of the ongoing social distancing measures the consultation was mainly digital with Highland Council tenants being contacted by either email, text message or, where we did not hold email or mobile contact details, by post. All tenants were given the opportunity to respond by email, by text or by phone.

The consultation was available on the Highland Council website and was promoted on Facebook and Twitter. We arranged a series of public webinars and rent discussion workshops. We also held meetings with groups of interested tenants via Teams. These workshops focussed in greater depth on the Housing Revenue Account (HRA), the affordability of rent and the priorities of tenants.

Overall the response rate to the consultation was 1,768 (12.45%). This was an increase in the responses to the consultation from previous years. The responses were:

Feedback from tenants also indicated support for prioritising capital and cyclical maintenance and for increasing consultation with tenants as to what they regard as the priorities for future investment in their homes. Tenants also indicated that the improved delivery of repairs is essential, and a tenant focus group will be established in early 2021 to consider this in more detail.

The 2% rent increase was approved by the Housing and Property Committee on 27th March and will be effective from 29th March 2021.