Council information, performance and statistics news

• Council performance meets with approval

  Published on 7 Sep 2017

  Of the 72 commitments, 64 (89%) are either complete, progressing well or performance is being maintained

• Council budget proposals seek to protect road maintenance in Highland

  Published on 15 Feb 2017

  The Highland Council administration has taken account of the views of the public and will be putting forward a budget tomorrow, Thursday 16 February, that protects local authority roads

• Highland Council retains Customer Service Excellence Award

  Published on 24 Nov 2016

  The Highland Council has now held a nationally recognised Customer Service accreditation since 1999.

• Audit makes recommendations to improve collection of rental income

  Published on 24 Nov 2016

  An audit report to Audit and Scrutiny Committee today, 24 November 2016, has made recommendations to improve the collection of rental income

• Good progress reported as Highland Council meets 89% of Programme commitments

  Published on 8 Sep 2016

  The latest Corporate performance report shows that the Council is meeting 89% of its Programme commitments with 64 out of 72 being either completed, on target or maintaining performance.

• Highland Council’s annual Performance and Attitudes survey continues to show a high level of satisfaction

  Published on 28 Oct 2015

  The Highland Council’s annual Performance and Attitudes survey continues to show a high level of satisfaction with Council services.

• Council makes good progress on performance targets for 2014-15

  Published on 4 Sep 2015

  An annual report of Corporate Performance is prepared each autumn, covering performance for the previous financial year.

• Employee Survey shows significant positive progress

  Published on 26 Aug 2015

  The initial results of the recent Highland Council staff survey show a very positive trend. There were 3831 responses with a good overall response rate of 36%. (a 2% increase on 2012). 70% answered

• Highland Council Administration publicise priorities in new Programme

  Published on 4 Aug 2015

  Leader of Highland Council has highlighted the proposed priorities for the Council over the next 2 years.

• Council website receives accessibility rating

  Published on 17 Jun 2015

  The Highland Council has been successfully awarded the Accessible AA (government recommended compliance level) accreditation for website accessibility by the Digital Accessibility Centre (DAC).

• Service Point Review

  Published on 29 May 2015

  Thirty-two customer contact points will be provided in a revised model of service provision, following a consultation with communities.

• How Highland Council performs

  Published on 11 Mar 2015

  Highland Council members will consider a report tomorrow which sets out how Highland Council performs compared to other Local Authorities in Scotland.

• Members agree to nominate 6 Digital Champions as part of Digital First Programme

  Published on 26 Feb 2015

  Six Digital Champions are to be nominated to assist with promoting the Digital First Programme and the availability of online services.

• Highland Council holds first Facebook Chat event

  Published on 26 Feb 2015

  The Highland Council would like to thank the public for their participation in the first in a series of monthly Facebook Chats held on Tues 24 February between 6 and 7pm on the Highland Council facebo

• Digital First Programme aims to have at least 40% of transactions online and deliver £1.3 million in savings over next four years

  Published on 24 Feb 2015

  The Highland Council Digital First Programme aims to greatly increase access to online services, enabling at least 40% of transactions to be carried out online by April 2017.

• Website Review reveals positive results

  Published on 23 Feb 2015

  A six month review of the Highland Council website, which was launched in 2014, reveals high satisfaction levels amongst Highland residents.

• Highland Council ranked one of top councils for online presence

  Published on 20 Jan 2015

  The Highland Council’s new website has risen to the top 6% of UK Local Government websites, according to an independent survey into online presence.

• Highland Council welcomes a reported reduction in crime of 20% in Highland

  Published on 3 Dec 2014

  Highland Council welcomes a reported reduction in Class 1-4 crimes of 20.2% in the Highland area.

• Budget Leader welcomes outstanding response to consultation

  Published on 19 Nov 2014

  A huge number of responses have been received as part of the phase two Budget Consultation.

• Date set for Council budget consultation in Badenoch and Strathspey

  Published on 2 Jun 2014

  A date has been set for a budget event being held in Badenoch and Strathspey by The Highland Council to consult with the public over spending priorities between 2015 - 2019 during which time the Council has to find savings of an estimated £63 million.

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