BT consultation on the removal of 110 payphones in Highland

BT has launched a consultation on the removal of 110 public payphones in Highland which they state are no longer needed.  Details of the payphones being considered for closure are set out in the list at this link 

The Highland Council is encouraging members of the public to look at BT’s proposals and to comment, giving as much information as possible.

BT has indicated that they have assessed the 110 payphones using the criteria in Ofcom’s Review of the telephony universal service obligation.

BT’s consultation is open until 15 July 2025.

They will take account of representations that are made about their plans when they are making their final decision. They will write to you setting out the reasons for their decision which will also be published their decision on their website www.bt.com/payphones/service.

The process for considering the removal of payphones has changed and the Council no longer co-ordinates responses across all communities. If you have any questions or want to make representations, please contact BT at btp.authorisation.team@bt.com.