Our customers
The area covered by Highland Council accounts for one-third of Scotland’s landmass. It includes some of the most rural and sparsely populated areas in the United Kingdom.
The Highland council area has the seventh-largest population among Scotland’s 32 councils, with nearly 240,000 residents and over 122,000 council tax properties. Each year, the region sees more than 2.2 million library visits, over 340,000 museum visits, and hosts over 20 languages spoken.
How customers contact us
Our data shows that customers use a variety of methods to get in touch. The majority of interactions happen through our website, which receives around 10 million visits annually. Our service centre handles over 240,000 calls each year, and our service points are visited over 35,000 times annually.
We understand that online contact methods do not suit everyone. That is why we offer a range of options to connect with us.
Who are our customers
Our customers include anyone who lives, works, or visits the Highland area and interacts with the council.
Our customers fall into five primary categories:
- Residents
- Businesses
- Tourists
- Partners
- Highland Council staff, councillors, and contractors
For more information, see our Customer Relationship Policy.