Privacy notices - Website feedback

The Highland Council needs to collect your personal data so we can record, investigate and respond to your feedback and also for quality control purposes. We will only collect the personal data from you that we need to process your feedback.

What information do we collect about you?

• Name
• Address
• Phone number
• Email address
• Feedback details

This is to ensure that we are able to respond to the feedback. If you choose not to supply your name and contact details it may not be possible to investigate or respond to your feedback.

How will we use the information about you?

We collect information about you to administer and investigate your complaint and to improve the provision of services we provide.

By submitting your contact details you are consenting to the Council using your personal data to contact you about your feedback

Find out more about your rights

• View personal data
• Change personal data
• Delete personal data
• Restrict processing of personal data
• Object to processsing of your personal data

To withdraw your consent, contact the Digital Services team

Digital.Services@highland.gov.uk 

Your personal information is not subject to automated decision making or profiling

The data controller is The Highland Council

Data Protection Officer
Highland Council Headquarters
Glenurquhart Road
Inverness
IV3 5NX
01463 702029   

dpo@highland.gov.uk

If you are unhappy with the way we have processed your personal information you can contact the Information Commissioner:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
https://ico.org.uk/global/contact-us/