We often receive requests for information about compensation claims in various formats. While we aim to be as transparent as possible, we can only provide information that is available to us.
Claims data
Most enquiries relate to:
the number of compensation claims received (for example, pothole or vehicle damage)
the number or value of claims paid or refused each year
Compensation claim data
The information is accurate as of 01 October 2026.
Figures for the 2026 calendar year and 2026/27 financial year include data up to 01/10/2026.
Total compensation requests by calendar year (January to December)
Calendar year
Form Enquiries
Forms returned
Forms completed
Open claims
Paid claims
Refuted claims
2026
450
204
127
77
41
86
2025
688
304
232
72
146
86
2024
1,107
523
327
196
211
116
2023
1,540
1024
818
206
578
240
2022
621
531
496
35
379
117
2021
603
532
506
26
409
97
Total compensation requests by financial year (April to March)
Financial year
Form Enquiries
Forms returned
Forms completed
Open claims
Paid claims
Refuted claims
2026/27
265
78
28
50
17
11
2025/26
613
229
153
76
104
49
2024/25
777
366
306
60
180
126
2023/24
1,443
844
511
333
371
140
2022/23
779
775
729
46
527
202
2021/22
693
684
646
38
511
135
Note: The number of claim form enquiries is different to the number of claim forms submitted as we do not always receive a return, or the enquiry is passed to another team after initial investigation.
Pothole related claims
Pothole-related compensation requests by calendar year (January to December)
Calendar year
Form enquiries
Forms returned
Forms completed
Open claims
Paid claims
Refuted claims
2026
424
131
62
69
41
21
2025
649
284
220
64
142
78
2024
1,066
494
306
188
206
100
2023
1,432
981
789
192
564
225
2022
526
476
447
29
360
87
2021
504
480
460
20
393
67
Pothole-related compensation requests by financial year (April to March)
Financial year
Form Enquiries
Forms returned
Forms completed
Open claims
Paid claims
Refuted claims
2026/27
249
71
27
44
17
10
2025/26
572
213
145
68
102
43
2024/25
740
341
288
53
175
113
2023/24
1,386
799
480
319
359
121
2022/23
668
592
549
43
422
127
2021/22
590
542
514
28
422
92
Compensation paid - potholes and other causes
Compensation paid (potholes and other causes) by calendar year (January to December)
Calendar year
Potholes
Other causes
Total paid
2026
£9,424.70
£0
£9,424.70
2025
£52,205.86
£1,622.31
£53,828.17
2024
£94,128.47
£6,718.90
£100,847.37
2023
£346,915.09
£5,706.39
£352,621.48
2022
£97,261.96
£5,650.35
£102,912.31
2021
£112,654.12
£2,996.99
£115,651.11
Compensation paid (potholes and other causes) by financial year (April to March)
Financial year
Potholes
Other causes
Total paid
2026/27
£3,951.15
£0
£3,951.15
2025/26
£31,321.78
£1,507.31
£32,829.09
2024/25
£75,736.52
£3,384.69
£79,121.21
2023/24
£271,728.96
£6,210.95
£277,939.91
2022/23
£112,381.23
£6,664.65
£119,045.88
2021/22
£116,524.11
£2,776.71
£119,300.82
Compensation paid - vehicle damage
Compensation paid for vehicle damage by calendar year (January to December)
Calendar year
Vehicle damage
Unknown subject
Total paid
2026
£8,812.51
£612.19
£9.424.70
2025
£43,495.00
£5,362.70
£48,857.70
2024
£75,907.89
£8,781.74
£84,689.63
2023
£343,457.82
£5,970.63
£349,428.45
2022
£101,559.14
£603.17
£102,162.31
2021
£115,171.85
£542.25
£115,714.10
Compensation paid for vehicle damage by financial year (April to March)
Financial year
Vehicle damage
Unknown subject
Total paid
2026/27
£3,626.90
£324.25
£3,951.15
2025/26
£29,187.53
£3,460.31
£32,647.84
2024/25
£50,816.13
£7,145.34
£57,961.47
2023/24
£267,972.48
£6,774.40
£274,746.88
2022/23
£115,417.56
£2,878.32
£118,295.88
2021/22
£118,255.40
£895.42
£119,150.82
Personal injury claims data
Compensation paid for personal injury by financial year (April to March)
Financial year
Claims paid
Total amount paid
2026/27
4
£34,595.80
2025/26
8
£70,728.66
2024/25
3
£60,535.40
2023/24
0
£0
2022/23
0
£0
2021/22
2
£16,000
Information on the number of personal injury claims that were refused or not upheld is not currently available.
