We often receive requests for information about compensation claims in various formats. While we aim to be as transparent as possible, we can only provide information that is available to us.
Claims data
Most enquiries relate to:
the number of compensation claims received (for example, pothole or vehicle damage)
the number or value of claims paid or refused each year
Compensation claim data
The information is accurate as of January 2026.
Figures for the 2025 calendar year and 2025/26 financial year include data up to 21/01/2026.
Total compensation requests by calendar year (January to December)
Calendar year
Form Enquiries
Forms returned
Forms completed
Open claims
Paid claims
Refuted claims
2025
679
302
212
90
118
94
2024
1,108
538
301
237
157
144
2023
1,540
1003
817
186
571
236
2022
621
531
496
35
379
117
2021
603
532
506
26
409
97
Total compensation requests by financial year (April to March)
Financial year
Form Enquiries
Forms returned
Forms completed
Open claims
Paid claims
Refuted claims
2025/26
443
169
101
68
53
48
2024/25
778
381
320
61
176
144
2023/24
1,443
821
729
354
313
154
2022/23
779
775
729
46
527
202
2021/22
693
684
646
38
511
135
2020/21
262
286
276
10
205
71
Note: The number of claim form enquiries is different to the number of claim forms submitted as we do not always receive a return, or the enquiry is passed to another team after initial investigation.
Pothole related claims
Pothole-related compensation requests by calendar year (January to December)
Calendar year
Form enquiries
Forms returned
Forms completed
Open claims
Paid claims
Refuted claims
2025
647
283
204
79
117
87
2024
1,068
511
288
223
155
133
2023
1,432
961
789
172
558
231
2022
526
476
447
29
360
87
2021
504
480
460
20
393
67
2020
296
237
217
20
134
83
Pothole-related compensation requests by financial year (April to March)
Financial year
Form Enquiries
Forms returned
Forms completed
Open claims
Paid claims
Refuted claims
2025/26
416
156
96
60
53
43
2024/25
742
358
310
48
174
136
2023/24
1,386
777
438
339
303
135
2022/23
668
592
549
43
422
127
2021/22
590
542
514
28
422
92
2020/21
212
204
194
10
164
30
Compensation paid - potholes and other causes
Compensation paid (potholes and other causes) by calendar year (January to December)
Calendar year
Potholes
Other causes
Total paid
2025
£39,067.48
£115.00
£39,182.48
2024
£89,482.43
£830.70
£90,313.13
2023
£346,413.49
£5,706.39
£352,119.88
2022
£97,261.96
£5,650.35
£102,912.31
2021
£112,654.12
£2,996.99
£115,651.11
2020
£26,866.49
£1,925.45
£28,791.94
Compensation paid (potholes and other causes) by financial year (April to March)
Financial year
Potholes
Other causes
Total paid
2025/26
£17,355.86
£0
£17,355.86
2024/25
£67,239.37
£945.70
£68,185.07
2023/24
£270,432.46
£2,761.74
£273,194.20
2022/23
£112,381.23
£6,664.65
£119,045.88
2021/22
£116,524.11
£2,776.71
£119,300.82
2020/21
£37,609.27
£2,320.10
£39,929.37
Compensation paid - vehicle damage
Compensation paid for vehicle damage by calendar year (January to December)
Calendar year
Vehicle damage
Unknown subject
Total paid
2025
£29,832.05
£4,244.23
£34,076.28
2024
£67,752.65
£8,781.74
£76,534.39
2023
£342,956.22
£5,970.63
£348,926.85
2022
£101,559.14
£603.17
£102,162.31
2021
£115,171.85
£542.25
£115,714.10
2020
£27,521.50
£289.83
£27,811.33
Compensation paid for vehicle damage by financial year (April to March)
Financial year
Vehicle damage
Unknown subject
Total paid
2025/26
£14,817.03
£2,221.85
£17,038.88
2024/25
£42,426.94
£6,977.39
£49,404.33
2023/24
£263,226.77
£6,774.40
£270,001.17
2022/23
£115,417.56
£2,878.32
£118,295.88
2021/22
£118,255.40
£895.42
£119,150.82
2020/21
£39,833.37
£96.00
£39,929.37
Personal injury claims data
Compensation paid for personal injury by financial year (April to March)
Financial year
Claims paid
Total amount paid
2025/26
7
£66,969.46
2024/25
3
£60,535.40
2023/24
0
£0
2022/23
0
£0
2021/22
2
£16,000
2020/21
8
£58,000
Information on the number of personal injury claims that were refused or not upheld is not currently available.
