We often receive requests for information about compensation claims in various formats. While we aim to be as transparent as possible, we can only provide information that is available to us.
Claims data
Most enquiries relate to:
the number of compensation claims received (for example, pothole or vehicle damage)
the number or value of claims paid or refused each year
Compensation claim data
The information is accurate as of July 2026.
Figures for the 2026 calendar year and 2026/27 financial year include data up to 01/07/2026.
Total compensation requests by calendar year (January to December)
Calendar year
Form Enquiries
Forms returned
Forms completed
Open claims
Paid claims
Refuted claims
2026
361
179
116
63
15
101
2025
688
315
251
64
150
101
2024
1,107
515
431
84
288
143
2023
1,540
993
905
88
656
249
2022
621
531
496
35
379
117
2021
603
532
506
26
409
97
Total compensation requests by financial year (April to March)
Financial year
Form Enquiries
Forms returned
Forms completed
Open claims
Paid claims
Refuted claims
2026/27
177
51
21
30
0
21
2025/26
612
246
166
80
98
68
2024/25
777
375
329
46
184
145
2023/24
1,443
792
679
113
523
156
2022/23
779
775
729
46
527
202
2021/22
693
684
646
38
511
135
Note: The number of claim form enquiries is different to the number of claim forms submitted as we do not always receive a return, or the enquiry is passed to another team after initial investigation.
Pothole related claims
Pothole-related compensation requests by calendar year (January to December)
Calendar year
Form enquiries
Forms returned
Forms completed
Open claims
Paid claims
Refuted claims
2026
344
110
49
61
15
34
2025
649
293
237
56
145
92
2024
1,066
488
414
74
284
130
2023
1,432
953
872
81
638
234
2022
526
476
447
29
360
87
2021
504
480
460
20
393
67
Pothole-related compensation requests by financial year (April to March)
Financial year
Form Enquiries
Forms returned
Forms completed
Open claims
Paid claims
Refuted claims
2026/27
170
49
20
29
0
20
2025/26
571
228
155
73
95
60
2024/25
740
352
315
37
180
135
2023/24
1,386
750
642
655
510
132
2022/23
668
592
549
43
422
127
2021/22
590
542
514
28
422
92
Compensation paid - potholes and other causes
Compensation paid (potholes and other causes) by calendar year (January to December)
Calendar year
Potholes
Other causes
Total paid
2026
£3,329.91
£0
£3.329.91
2025
£45,114.85
£1,622.31
£46,737.71
2024
£93,033.81
£4,339.90
£97,373.71
2023
£350,591.85
£5,706.39
£356,298.24
2022
£97,261.96
£5,650.35
£102,912.31
2021
£112,654.12
£2,996.99
£115,651.11
Compensation paid (potholes and other causes) by financial year (April to March)
Financial year
Potholes
Other causes
Total paid
2026/27
£0
£0
£0
2025/26
£26,931.32
£1,507.31
£28,438.63
2024/25
£70,449.09
£1,005.69
£71,454.78
2023/24
£270,983.94
£6,210.95
£277,194.89
2022/23
£112,381.23
£6,664.65
£119,045.88
2021/22
£116,524.11
£2,776.71
£119,300.82
Compensation paid - vehicle damage
Compensation paid for vehicle damage by calendar year (January to December)
Calendar year
Vehicle damage
Unknown subject
Total paid
2026
£3,329.91
£0
£3.329.91
2025
£36,769.42
£10,180.52
£46,949.94
2024
£74,813.23
£8,781.74
£83,594.97
2023
£346,407.25
£6,120.63
£352,527.88
2022
£101,559.14
£603.17
£102,162.31
2021
£115,171.85
£542.25
£115,714.10
Compensation paid for vehicle damage by financial year (April to March)
Financial year
Vehicle damage
Unknown subject
Total paid
2025/26
£25,339.44
£3,099.19
£28,438.63
2024/25
£45,639.70
£12,036.34
£57,676.04
2023/24
£270,270.49
£6,924.40
£277,194.89
2022/23
£115,417.56
£2,878.32
£118,295.88
2021/22
£118,255.40
£895.42
£119,150.82
Personal injury claims data
Compensation paid for personal injury by financial year (April to March)
Financial year
Claims paid
Total amount paid
2026/27
1
£21,719.60
2025/26
8
£70,728.66
2024/25
3
£60,535.40
2023/24
0
£0
2022/23
0
£0
2021/22
2
£16,000
Information on the number of personal injury claims that were refused or not upheld is not currently available.
