Cost of living crisis - scams, advice and guidance

Scammers are taking advantage of the cost of living crisis by targeting people with fake offers, refunds, and urgent requests. This guide explains the most common scams and how to protect yourself.

If an offer sounds too good to be true, it probably is.

Energy bill rebate scams

• You do not need to apply for the energy bill rebate — it’s paid automatically.
• If you get a message asking you to claim or apply, it’s a scam.
• Do not click on links or open messages unless you’re sure they’re genuine.

Cost of Living Payment scams

• If you receive tax credits or a low-income benefit, you’ll get this payment automatically.
• Scammers may send texts or emails asking you to apply or register — ignore them.
• Always visit the official government website directly, not through a link in a message.

Fake supermarket and fuel giveaways

• Scammers are using fake discounts, competitions, and giveaways on social media.
• These often copy real brands but link to scam websites.
• Always check the brand’s official website or social media to confirm an offer.

‘Friend in need’ messages

• Scammers may pose as a friend or family member on WhatsApp or text, asking for urgent help or money.
• If you get a message like this, call them or ask for a voice note to confirm it’s really them.
• Use two-step verification on WhatsApp to protect your account.

Investment and get-rich-quick scams

• Be cautious of messages offering fast returns or pressuring you to invest quickly.
• These are often scams.
• Speak to trusted friends or a financial adviser before making decisions.
• Check the FCA ScamSmart website for advice.

Impersonation scams

• Scammers may pretend to be from your bank, the police, or a government department.
• They might ask you to:
  • Transfer money to a “safe account”
  • Share personal or financial details
• Do not give out bank details, passwords, or PINs.
• Always contact the organisation using a trusted phone number or website.