Housing Benefit

If you disagree with a decision or require further advice

You must contact us within one calendar month of the decision letter. You can:

  • ask for an explanation
  • request a reconsideration
  • appeal the decision
  • request a tribunal hearing

Contact the Welfare Support Team for further advice. You can also contact Citizen's Advice for general information or for details of your local office.

Page last modified: 25 November 2025

Welfare support

Get in touch for free, confidential help and advice on benefits you might be entitled to, support with money matters and personal budgeting advice.

Telephone: 0800 090 1004

Citizen's Advice Scotland

Your local Citizens Advice Bureau can provide confidential advice on a variety of topics such as benefits and entitlements, debt and budgeting, and housing and employment

Telephone: 0800 028 1456

Local Housing Allowance Rates

Further information on requesting a review