Building Standards performance

Key Performance Indicators (KPIs) and Key Performance Outcomes (KPOs) for the building standards service

KPI 1 - Percentage of Building Standards applications where first technical response is issued within 20 working days of validation
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KPI 2 - Percentage of Building Standards applications where first response is issued within 10 working days of receipt of completion certificate
- PDF
- 398kB
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KPI 3 - Percentage of Building Standards applications where building warrant is issued within 6 working days of receipt of competent plans
- PDF
- 386kB
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KPO - Key Performance Outcomes - Quarterly Summary 2024-25 Q2
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- 285kB
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KPO - Key Performance Outcomes - Quarterly Summary 2024-25 Q1
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- 285kB
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KPO - Key Performance Outcomes - Quarterly Summary 2023-24 Q4
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- 285kB
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KPO- Key Performance Outcome - Quarterly Summary 2023-24 Q3
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- 282kB
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2024-25 Annual Verification Performance Report - Q2
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- 2.46MB
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National Customer Survey Platform (Highland Survey Report) - 2024-25
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- 163kB
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