Building Standards Performance

Key Performance Indicators (KPIs) and Key Performance Outcomes (KPOs)

• KPI 1 - Percentage of Building Standards applications where first technical response is issued within 20 working days of validation

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• KPI 2 - Percentage of Building Standards applications where first response is issued within 10 working days of receipt of completion certificate

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• KPI 3 - Percentage of Building Standards applications where building warrant is issued within 6 working days of receipt of competent plans Related Downloads

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• KPO - Key Performance Outcomes - Quarterly Summary 2024-25 Q2

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• KPO - Key Performance Outcomes - Quarterly Summary 2024-25 Q1

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  Size: 284.9 KB

• KPO - Key Performance Outcomes - Quarterly Summary 2023-24 Q4

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• KPO- Key Performance Outcome - Quarterly Summary 2023-24 Q3

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  Size: 282.29 KB

• 2024-25 Annual Verification Performance Report - Q2

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  Size: 2.46 MB

• National Customer Survey Platform (Highland Survey Report) - 2024-25

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