Investigation and enforcement
Once we receive your report, our team will review the details. We may contact you to confirm information or ask for additional context.
Unfortunately, immediate solutions to these types of complaints are rarely available. We appreciate your patience as we work through the process.
Providing evidence
You will usually be asked to either:
- use a noise app to make short sound recordings
- keep a noise diary to help us understand the issue better.
Contacting the source of the noise
In many cases, we will contact the person causing the noise. Often, they are unaware of the problem, and this step can resolve things quickly.
Further investigation
If the noise continues, we may either:
- install noise monitoring equipment
- visit your property to gather further evidence
This helps us determine whether the noise constitutes a statutory nuisance.
Taking formal action
If the noise is found to be a statutory nuisance, we can issue a formal Abatement Notice. This requires the person responsible to stop the nuisance.
Failure to comply with the notice is an offence and may lead to:
- prosecution
- other legal action to stop the disturbance