Steps in the application process
Referral received
You or your advisor submit a referral to the Highland Council. We check your details and confirm eligibility.
Prequalification and property survey booked
If eligible, we arrange a survey of your home to assess what improvements are possible.
Property survey carried out
A qualified surveyor visits your home to look at insulation, heating and energy use.
Potential measures discussed and accepted
We explain what changes could be made, such as insulation or heating upgrades. You decide whether to go ahead.
Cooling off period
You have time to think about the proposed work before confirming your decision.
Installation is designed, planned and works carried out
We organise the work and make the improvements to your home. This may include contractors visiting your property.
Handover pack and support provided
You receive documents including guarantees, a maintenance manual and advice on how to look after the improvements.
Customer satisfaction survey issued
We ask for feedback to help improve the service for others.