Electric Vehicle Infrastructure

Frequently Asked Questions

Is there a restriction on how long I can charge my car?

Yes, there is an overstay fee applied when using Journey chargers. There is a time limit of 45 minutes plus 15 minutes grace period, thereafter £1 per minute will be charged.

There is no maximum stay on Destination chargers, however, as a matter of courtesy, we would encourage users to vacate the charging bay as soon as possible after charging is complete to allow other users to access the charger. 

Can I use contactless payment?

In addition to the usual payment methods, it is also possible to pay for charging at our Journey Chargers using contactless payment via credit or debit card. The contactless payment terminal is found on the charger, just below the screen. The Destination chargers do not currently have a contactless payment facility. 

While contactless payment makes it easier to charge up across the country, there are a few points to bear in mind:

  • Upon presentation of a contactless debit or credit card, a pre-authorisation amount is reserved on your card, but not taken from your account. This is then replaced with the actual charge amount and this is usually at the end of the charging session. Occasionally (and this depends on your bank) this may take up to two working days.

In the unlikely instance of a failed charge, it can also take up to 2 working days for the pre-authorisation amount to disappear. 

I would like to suggest a site to The Highland Council

If you have already searched on the Charge Place Scotland map, and feel there is still opportunity for another EV charger in your area, we ask that you send your site suggestion to EVManagement@highland.gov.uk. 

We cannot guarantee that all suggestions will be taken forward, as this is dependent on a number of factors, many of which are directly out with the Council’s control.

How much does it cost to charge my EV?

For a Journey (43kW+) charger, it will cost 30p per kWh. There is an overstay fee of £1 per minute after 45 minutes, with a 15-minute grace period.

For Destination (22kW or less) charger, it will cost 20p per kWh.

Both chargers have a minimum charge of £1.

Why are tariffs being introduced for using to Highland Council owned charge points?

Charge points have been free to use up until 31st May 2021, with the Council absorbing any costs that have incurred. With the network continuing to grow and EV uptake increasing, costs to the Council are expected to follow similar trajectory. The tariff introduction is intended to recover costs associated with the operation and upkeep of the network, transitioning the Council to a more sustainable operating model.

More than 10 out of 32 Local Authorities in Scotland have already applied tariffs to their charge points.

For more information and evidence on why charges must be applied, the committee paper submitted to members in May 2021 can be found here.

Are there other charge points?

Yes, there are other charge points in the Highlands. Please visit Charge Place Scotland , Zap Map or  Plug Share for an interactive map and live updates of available charge points.

For specific EV related queries, please visit Charge Place Scotland Help and Advice.

 

Suggested Sites

As all Highland Council chargers are currently externally funded, this limits how many can be installed in one year, as well as location.

The Highland Council considers a range of factors when identifying the type and location of an EV Charger, including land availability, adequate power supply and strategic location. The Council has deliberately tried to match the speed of the charger to the type of location. Eg. Journey Chargers (43kW+) are in high turnover locations or beside strategic routes, and Destination Chargers (22kW or less) are in longer stay car parks where people are likely to be leaving their car for longer periods.

If you wish to suggest a site to have an EV charger installed by The Highland Council, please email EVManagement@highland.gov.uk. We can add this to a list of potential sites but cannot guarantee that this will go ahead until after undertaking feasibility studies.

 

Further information on electric vehicles (EVs) including:

  • what an EV is
  • types of EVs available
  • benefits of EVs
  • financial assistance available for EVs

can be found on the Energy Saving Trust website

Advice on charging electric vehicles whether at home or using public charger including:

  • indicative costs associated with EV charging
  • types of charge points available

can be found on the Energy Saving Trust website

Financial assistance for EVs