We aim to provide the highest possible quality of service to our customers.
Our Annual Complaints Performance Reports provide a clear picture of how we handle feedback and continuously improve our services. In these reports, we share how many complaints we received, how quickly we responded, and what actions we took to resolve issues. We also highlight lessons learned and the changes we’ve made to deliver better outcomes for our communities. By publishing these reports, we aim to be transparent about our performance and demonstrate our commitment to listening, learning, and improving together.