How we can help
Get advice as soon as possible. Many people lose their homes or have their housing rights ignored because they wait too long before seeking help.
The more information you provide, the quicker we can give you the right advice. Please share any useful documents as early as possible.
What you need to do
- Contact us early for advice
- Bring or make available all relevant paperwork
Housing options assessment
Your interview may be in person or over the phone. Have these documents ready if they apply to you:
- tenancy agreement
- notice to quit or leave
- letters from your landlord, family or relatives asking you to leave
- notice seeking possession or court documents
- arrears letters
- records of contact with your landlord about repairs
At the assessment, a housing options adviser will:
- discuss your current situation
- talk about any difficulties you are experiencing
- help you explore your options to stay in your home or find alternative accommodation
We will give realistic advice based on your circumstances and assist you in exploring all available housing options.
We can:
- negotiate with your landlord or family members
- explain your rights as a tenant and how to resolve issues
- provide advice and connect you with money and debt specialists
- offer guidance on mediation, counselling, and long-term housing support
Homelessness
If you have no suitable accommodation or believe you are at risk of homelessness, contact us to discuss your options.
Housing options – repairs
If your home requires repairs, report the issue as soon as possible.
Aids and adaptations
Find out more about aids and adaptations that could help you stay in your home and improve your quality of life.
Adapting your home to your needs
Shared temporary tenancies
We offer shared temporary tenancies to people who are homeless, providing better standards of temporary housing at a lower cost.
Find out more about shared temporary tenancies
Private rented accommodation
If you are a private tenant or landlord, you have legal rights and responsibilities.