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Occupational Health

Occupational Health

International SOS are the Occupational Health providers for the Highland Council. They are based in Lotland Street, Inverness. A location map for International SOS can be found by clicking here


Guidance on Returning to Work (Health Concerns)

There is a new process for deciding to refer staff to occupational health if it involves concerns around COVID-19.  Managers should discuss the control measures from the risk assessment with staff to evidence that it is safe to work. Should a member of staff raise health issues then the Scottish governments health assessment should be completed. This will give guidance ask to the next steps. If their concerns are around pregnancy then the new and expectant mothers risk assessment should be completed.


Please note that the guidance from Scottish Government and from occupational health is that now shielding has stopped, people should return to work (working from home where possible and where safe to do so).   If staff still have concerns then this should be discussed with HR: occupational health will be unable to reassure staff that the workplace is safe: this is a management issue.


Referral Process

If Managers have any questions regarding completion of the referral form, please email



*Please include the employee's personal mobile number on the referral form where possible. Appointment letters are sent to home addresses, but reminders are sent by text the day prior to appointment. 


Ill Health Retirement

New guidance and a process map has been developed which explains the process to follow when an employee (who is a member of the Local Government Pension Scheme) is being referred to Occupational Health to be assessed for ill-health retirement.  It explains the ill-health retirement criteria, the assessment process, the appeal process (Internal Dispute Resolution Process) and the benefits process.  A template letter is available and should be issued to the employee at the start of the process, along with the guidance – when discussing a referral to Occupational Health, specifically to request an assessment for ill-health retirement.

**Teachers to be considered for ill health retirement should contact Jean Mackinnon in the Workforce Planning Team in the first instance: Tel 01463 702730**


Key Performance Indicators - response times

  • From receipt of referral form to receiving appointment date:   3 working days 
  • From submission of referral form to appointment:   currently under review due to the increase in referrals since May 2017

OH Report Process

Following the appointment, Iqarus compile the report which is then sent to the employee by email or post, in line with GMC requirements:

  • Email – Employee has 3 working days to respond with any factual amendments
  • Post – Employee has 5 working days to respond with any factual amendments

If the employee fails to respond within the above timescales, Iqarus will email the report to the OH mailbox which is then issued to the manager.


Physiotherapy service can be provided for employees - see this leaflet for further details


Counselling Service

Spectrum.Life  will provide staff with confidential, free mental wellbeing support, fitness plans, legal assistance, financial advice, and eLearning content related to a variety of wellbeing topics. This is available 24 hours a day, 365 days of the year

To access the service please log onto Spectrum.Life and use the organisational code j5n2Rh73



Health Surveillance

Policy and Guidance on health surveillance can be found here
If you have questions about health surveillance, please see this information sheet.

Health Surveillance - Questionnaires


Travel Health

Pleased visit the Travel Health page for information and guidance on health and wellbeing whilel travelling or on holiday. 


Please visit these pages for further advice and guidance