Repairs in your council home

Emergency repairs are for situations that could cause harm or serious damage to your home.

We treat a repair as an emergency if there is a risk of:

• injury or danger to life
• serious damage to the property
• loss of security, such as a broken front door lock

What counts as an emergency repair

We must complete certain repairs within emergency or high priority timescales.

These include:

• total or partial loss of electrical power, or unsafe sockets or fittings
• total or partial loss of gas supply
• insecure window, door or lock
• unsafe access path or step
• total or partial loss of heating or hot water, where there is no other form of heating (except in summer months)
• total or partial loss of water supply
• blocked sink, bath or basin
• blocked or leaking toilet (or not flushing), where there is no second toilet
• leaking water or heating pipe, tank or cistern
• blocked flue to open fire or heater
• unsafe flooring, stair, banister or handrail
• broken mechanical extractor fan, where there is no window in the room

If you have health issues, we may treat summer-month repairs as emergency or high priority.

If we do not respond in time

If we do not complete the repair within the correct timescale, you have the right to ask us to use another contractor.