If you are not satisfied with the work
We want repairs in your home to be done properly.
What our contractors should do
Our contractors must:
- arrive on time for your appointment
- show identification when they arrive
- work safely and respect your home
- complete the repair to a good standard
- leave the area clean and tidy
How to complain
If you are unhappy with the work, here is what happens and what you can do:
- tell us as soon as possible
- explain what went wrong
- give details of the repair and when it was done
Use our online complaints form
When you make a complaint, we will:
- look into your complaint
- tell you what will happen next
- arrange for the work to be fixed if needed