Cold Call Control Zones

Planning your Cold Call Control Zone launch event

Why hold a launch event?

A launch event is a great way to:

  • publicise your new zone
  • answer questions from local residents
  • distribute Residents’ Information Packs
  • build community support

Make sure you have enough representatives available, including someone from Trading Standards, to respond to questions.

Promoting your event

To make sure residents know about the launch:

  • mention the event in your consultation document
  • prepare a press release and send it to local media
  • advertise on your organisation’s website and social media

On the day

Distribute Residents’ Information Packs
Have a list of all households in the zone so you can track who has received a pack.

Be inclusive
Not everyone will be able to attend, especially those with mobility issues. Make arrangements to deliver packs to those who cannot attend.

Street signs
Make sure street signs are installed before the event. This helps clearly mark the zone boundaries and provides a photo opportunity for media coverage.

After the launch

Appoint a Zone Champion
This person will:

  • be the main contact for Trading Standards
  • check that street signs are intact
  • make replacement door stickers available
  • welcome new residents and provide them with a Residents’ Information Pack

This role can be taken on by a community group or Community Council.

Ongoing monitoring
Trading Standards will continue to monitor reports of doorstep crime in the area.

Six-month review
After six months, Trading Standards will survey residents to assess how effective the zone has been.

Page last modified: 16 December 2025

Trading Standards

Businesses - contact Trading Standards by email for a range of advice. Consumers - contact Advice Direct Scotland's www.consumeradvice.scot service on 0808 164 6000

Address: 38 Harbour Road
Inverness
IV1 1UF